Mike - Managing Partner

Has been in insurance since 1995

About Mike

How did you get into insurance?
Third generation, father and grandfather were both insurance brokers.
Why have you stayed in insurance?
I love meeting people, talking to people and making sure the client knows that we are there when needed.
What is your most memorable customer interaction?
I had an Edmonton Oiler as a client, even though I was only 10 years older than him, he kept calling me Mr. Leibel every time we spoke.
What is the biggest lesson you have learned over the years in the industry?
The rubber meets the road when a client has a claim. Then they get to see what they have paid for over the years.
What was you first job?
Washing dishes at Bonanza.
If you could only eat one thing for the rest of your life, what would it be?
Sushi
What actor would play you in a biopic?
Jason Bateman
What was your dream job growing up?
Athlete or lawyer.
What hobbies are you into outside of work?
Travel, Golf, Ski, Hockey, Hike, fantasy football, food geek and wine geek.

Jared Leibel, BA - Managing Partner

Has been in insurance since 1999

About Jared

How did you get into insurance?
It’s a family business, third generation. So, I guess you can say it’s in my blood.
Why have you stayed in insurance?
I really enjoy the interaction with our clients and staff members. In our job we meet new people from all walks of life and it’s up to us to make sure we are providing the best coverage available for their situation.
What is your most memorable customer interaction?
Well, off the top of my mind I immediately think about the long-term clients who used to deal with my father. They still love to come into the office unannounced, no emails or phone call they just prefer to have a face-to-face meeting. Which I totally get!
What is the biggest lesson you have learned over the years in the industry?
Service, service, service. I have found over the years that being able to get a hold of your broker when you need them goes a long way.
What was you first job?
Pumping gas at the age of 14.
If you could only eat one thing for the rest of your life, what would it be?
Pasta.
What actor would play you in a biopic?
I’ve been told Ryan Gosling?
What was your dream job growing up?
Wall Street Trader.
What hobbies are you into outside of work?
I enjoy golfing, skiing & hiking …. I also have a slight addition to fantasy football.

Adin - Managing Partner

Has been in insurance since 2001

About Adin

How did you get into insurance?
After spending 10 years in the Oilfield and Utility installation HDD industry, I wanted to be in town more, so I got my licenses and joined my family at Plains Insurance.
Why have you stayed in insurance?
I enjoy it on a daily basis, I have never not wanted to come in, talk with clients, employees and underwriters.
What is your most memorable customer interaction?
I have had so many since 2001, most good some not so good but all have been a memory and learning experience that I get to look back on.
What is the biggest lesson you have learned over the years in the industry?
Treat your clients the same way you would want to be treated.
What was you first job?
Delivering Edmonton Journal.
If you could only eat one thing for the rest of your life, what would it be?
Oh, so many options but I have to go with Pizza.
What actor would play you in a biopic?
I honestly have no idea –Alec Baldwin.
What was your dream job growing up?
Helicopter Pilot.
What hobbies are you into outside of work?
Building things, anything that I can draw up, Golf, Travel, Camping, hockey, time with family, working on the yard.

Travis Vanberg, CAIB - Branch Manager

Has been in insurance since 2000

About Travis

How did you get into insurance?
It was my Plan B - Plan A was playing in the NHL. My playing career was sadly cut short due to poor scouting and the politics of hockey, while I continue to toil away in late night beer league games.
Why have you stayed in insurance?
Why do anything else?
What is your most memorable customer interaction?
I drove an elderly man home one day. He had taken the bus to come pay his insurance. When he came into the office, I saw he had a cane and could barely walk. He was leaving the office and I saw him crossing the street to the bus stop. I knew he lived far away, and he'd probably have to take 2-3 buses to get home. I went and got in my car, pulled up to the bus stop, and told him to get in. I said I'd take him home, and he told me he needed to get medicine from the pharmacy and groceries for his wife. I told him no sweat! I helped him into the car, and we were off on an adventure! It felt good to help him.
What is the biggest lesson you have learned over the years in the industry?
Just be yourself. Far too many times I tried to act more professional or act the way I thought clients would respond to. Just being yourself is far more important, genuine, and freeing than trying to be someone else.
What was you first job?
My first job was delivering flyers.
If you could only eat one thing for the rest of your life, what would it be?
Sunshine and lollipops.
What actor would play you in a biopic?
Christopher Walken. "Needs more cowbell!"
What was your dream job growing up?
It was a toss up between a pickup artist, or a waterslide tester.
What hobbies are you into outside of work?
Coaching hockey!

Shawna - Account Executive

Has been in insurance since 2007

About Shawna

How did you get into insurance?
I was told by a family friend that this was a rewarding career, and this is what interested my as she worked in the field as well.
Why have you stayed in insurance?
I have remained in insurance for so long because it is constantly changing and evolving so there is always something new.
What is your most memorable customer interaction?
There are so many it is hard to choose just one!
What is the biggest lesson you have learned over the years in the industry?
The biggest lesson I have learned over the years is that you are never done learning.
What was you first job?
My first job was a cashier at KFC.
If you could only eat one thing for the rest of your life, what would it be?
If I could eat one thing for the rest of my life it would be pasta, I can never get tired of pasta.
What actor would play you in a biopic?
An actor to play me in a biopic Mila Kunis.
What was your dream job growing up?
My dream job growing up was to be a vet but then decided I may not be cut out for it because I wouldn’t do very good with sick and dying animals I would be too sad.
What hobbies are you into outside of work?
Hobbies outside of work not to much as I am pretty busy with my 2 munchkins Aria & Tristan.

Madison - Receptionist

Has been in insurance since 2017

About Madison

How did you get into insurance?
I thought long and hard about switching careers I finally took the leap and never looked back.
Why have you stayed in insurance?
I love dealing with clients, I am a people person and I love the duties that come with being a receptionist.
What is your most memorable customer interaction?
A client told me if he could nominate 1 business in the Edmonton area who has the politest and best receptionist it would be ours….hands down!
What is the biggest lesson you have learned over the years in the industry?
You never know someone’s story, each interaction is a new one so always be nice.
What was you first job?
Worked at a gym.
If you could only eat one thing for the rest of your life, what would it be?
Pasta.
What actor would play you in a biopic?
Julia Roberts.
What was your dream job growing up?
To become a nurse.
What hobbies are you into outside of work?
I love being outside, walking, being with my Family & Friends.

Craig - Account Executive

Has been in insurance since 2008

About Craig

How did you get into insurance?
My brother originally went into insurance in the early 2000’s and liked it so I thought I would give it a shot.
Why have you stayed in insurance?
I still learn something new almost everyday. I also like the Monday-Friday 8:30-4:30 work week.
What is your most memorable customer interaction?
I was working for a fire restoration company and was working in the basement of an elderly lady’s home. She was the funniest and most caring woman I have ever met. She made us lunch, called us “dears” and made sure we didn’t work a second of overtime. That was a long time ago but still sticks with me.
What is the biggest lesson you have learned over the years in the industry?
You get more bees with honey than vinegar. It’s always better to be nice and courteous no matter what.
What was you first job?
Dishwasher at Pat N Mikes.
If you could only eat one thing for the rest of your life, what would it be?
Lobster or Ribeye steaks.
What actor would play you in a biopic?
I have been told I look like Pete Davidson, so I guess him. I hope I don’t look too much like him lol
What was your dream job growing up?
Doctor
What hobbies are you into outside of work?
Watching sports, golf, fishing, playing with my daughter.

Carly - Account Executive

Has been in insurance since 2021

About Carly

How did you get into insurance?
I decided to get into insurance because most of my family is in this business, I am the fourth generation to take on this career and I’m looking forward to many more years.
Why have you stayed in insurance?
I have stayed in insurance because it has been a great experience meeting many new people.
What is your most memorable customer interaction?
One of our clients that had some problems with her payment dates, we went back and forth for many months and she would call me just to ask me how my weekend was.
What is the biggest lesson you have learned over the years in the industry?
Since I just started I learned that there is a lot more info required to know then I would’ve imagined.
What was you first job?
Old Folks home, serving them food and keeping them company.
If you could only eat one thing for the rest of your life, what would it be?
Short Ribs.
What actor would play you in a biopic?
Tina Fey.
What was your dream job growing up?
RCMP.
What hobbies are you into outside of work?
Photography, fishing, quadding, being out on the acreage with all the animals.

Rick - Account Executive

Has been in insurance since 2005

About Rick

How did you get into insurance?
My Friend was an Insurance Broker. Also, wanted to work in an office that’s like banking hours.
Why have you stayed in insurance?
I’m a people person and I like the interaction and building a rapport with my clients and colleagues. Also, I have been in the insurance industry since May 2005. I really enjoy working in an office atmosphere and working together as a Team.
What is your most memorable customer interaction?
Helping a client in an emergency and difficult situation by providing professional and courteous service that went smoothly without any problems.
What is the biggest lesson you have learned over the years in the industry?
Treat others as you would like to be treated!
What was you first job?
Grade 9, Bottle Depot.
If you could only eat one thing for the rest of your life, what would it be?
Sushi/Pizza/Steak/Lobster/Prime Rib/Brown Rice and Anything 100% Whole Wheat Except Shreddies.
What actor would play you in a biopic?
Jet Li.
What was your dream job growing up?
A Sports Commentator.
What hobbies are you into outside of work?
Watching Sports in General and Playing Hockey, Working Out, Zumba and Weekend Visits with my two kids.

Audrey Alexander, CAIB - Account Executive

Has been in insurance since 2019

About Audrey

How did you get into insurance?
Fluke, I was dealing poker in casino, get tired of night shifts.
Why have you stayed in insurance?
Tried to retire a few years ago, I was bored out of my mind.
What is your most memorable customer interaction?
One time I got a call from existing client who asked me if he could get insurance on his girlfriend’s breast augmentation.
What is the biggest lesson you have learned over the years in the industry?
Things take time, don’t rush.
What was you first job?
Customer Service at Lexxus international.
If you could only eat one thing for the rest of your life, what would it be?
Bison, you are what you eat, why not be a bad ass.
What actor would play you in a biopic?
Audrey Hepburn ?
What was your dream job growing up?
I thought I would be a good teacher, good thing I didn’t, all the kids will be crying if I did.
What hobbies are you into outside of work?
Fitness, Martial arts, hiking, golfing, learning new things.